Mediation is a voluntary, cooperative problem-solving process.  Impartial mediators help people have difficult conversations and explore solutions to their problems.  Mediation is a way of resolving a dispute in which an impartial person (the mediator) helps you discuss concerns and if possible reach a voluntary agreement. The mediator helps you think about your individual needs and interests, clarify your differences with the other person, and find common ground. 

Mediators do not take sides, give advice, or impose settlements.  Mediation helps people reach agreements that are mutually acceptable.

In mediation:

• You are the decision-maker; the mediator has no authority to make decisions.
• You determine the issues that need to be addressed; the mediator guides the process and maintains a safe environment.
• The mediator uses and helps you to use active listening skills.
• The mediator does not give legal or other professional advice to you. The mediator may help you think of options to consider, possibly with the help and advice of another professional.
• Mediation is usually private. If not, the reason why is explained before beginning mediation. You have a right to quit mediation at any time.
• Resolutions are reached only when you agree